Lab Counsellor is committed to providing diagnostic services to patients through our network of associated diagnostic/collection centers. These services are accessible via our website, app, or phone, as per your convenience. By utilizing our services, users consent to our privacy policy, terms of use, and disclaimer as presented on www.labcounsellor.com.

Our services involve aggregation with technological intermediation, and we do not provide any medical assessment or advice.

While Lab Counsellor takes all precautions to ensure that only high-quality diagnostic labs are allowed to partner with us, we do not accept responsibility for the accuracy and quality of the services provided by the labs registered or partnered with us. We act merely as intermediaries, operating in good faith. Lab Counsellor is not liable for any medical assessments based on reports of diagnostic tests booked through us at our partner labs.

Patients are solely responsible for maintaining the confidentiality of their own accounts and access information. They shall be held responsible for all uses of their account and password, whether or not authorized by them. Any actual or suspected unauthorized use of a patient's account or password should be promptly reported to Lab Counsellor.

Lab Counsellor strives to ensure that partner diagnostic labs adhere to promised timelines and services, including home collection, lab visits, and providing test reports. However, as these aspects are often beyond our control, liability lies with the service provider.

Disclaimer:

The internet is a vast space, and due to the absence of encryption, it is not considered a secure medium, and 100% privacy cannot be ensured. Information provided by users to the company website is received by the company on a non-confidential basis. We recommend users utilize appropriate security, antivirus, and protective software.

All information provided on Lab Counsellor's platform is offered on a best-effort basis. While we take utmost care to maintain accuracy, inadvertent errors may occur. Patients are encouraged to contact the lab or Lab Counsellor customer care in case of confusion.

Patients authorize partner labs to share reports and relevant data with Lab Counsellor.

Patient consent is implied once a patient is referred to a partner lab by Lab Counsellor.